BigTaka Privacy Policy — Your Data, Your Rights

1 Introduction

bigtaka is committed to protecting the privacy of every player who uses our platform. We understand that when you share your personal information with us, you're placing trust in bigtaka to handle it responsibly. That trust is something we take seriously, and this Privacy Policy is our commitment to being transparent about exactly how your data is handled.

This policy applies to all personal data collected by bigtaka through the website, the mobile app, customer support interactions, and any other channel through which you interact with bigtaka. It covers data collected from registered players, prospective players who browse the site without registering, and anyone who contacts bigtaka support.

bigtaka processes personal data in accordance with applicable data protection laws. We collect only what we need, we use it only for the purposes described in this policy, and we keep it only for as long as necessary. If you have questions about how bigtaka handles your data, you can contact us at any time at [email protected].

2 What Personal Data We Collect

bigtaka collects the following categories of personal data:

bigtaka does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations (for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion).

3 How We Collect Your Data

bigtaka collects personal data through the following means:

• Direct collection: When you register an account, complete identity verification, make a deposit or withdrawal, place a bet, contact support, or respond to a survey.
• Automated collection: When you use the bigtaka website or app, we automatically collect technical and usage data via cookies, log files, and similar tracking technologies.
• Third-party sources: We may receive data from payment processors (bKash, Nagad, Rocket), identity verification providers, and fraud prevention services to supplement the information you provide directly.
• Publicly available sources: In some cases, bigtaka may verify information against publicly available records as part of our KYC and AML compliance obligations.

4 How We Use Your Personal Data

bigtaka uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your bigtaka player account, including verifying your identity and age.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Platform operation: To provide access to betting markets, casino games, and all other bigtaka services.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the bigtaka platform.
• Legal compliance: To meet our obligations under applicable laws, including anti-money laundering (AML) regulations and responsible gaming requirements.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you need it.
• Responsible gaming: To monitor betting patterns and identify players who may be at risk of problem gambling, and to apply responsible gaming tools where appropriate.
• Platform improvement: To analyse how players use bigtaka and to improve the platform's features, performance, and user experience.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given consent or where we have a legitimate interest to do so.

bigtaka will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a new legal basis for processing.

5 Legal Basis for Processing

bigtaka processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the bigtaka service you have signed up for, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable laws, including KYC identity verification, AML transaction monitoring, and responsible gaming obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and improving the bigtaka service, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

6 Data Sharing and Third Parties

bigtaka does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only with parties who are contractually required to handle it securely and in accordance with applicable data protection law:

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC services receive identity documents and personal details to verify your age and identity as required by law.
• Fraud prevention services: We share technical and behavioural data with fraud detection providers to protect the bigtaka platform and its players.
• Game providers: Where bigtaka offers games from third-party providers, limited session data may be shared with those providers to operate the games.
• Regulatory and law enforcement authorities: bigtaka will disclose personal data to relevant authorities where required by law, court order, or regulatory obligation.
• Business transfers: In the event of a merger, acquisition, or sale of bigtaka's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom bigtaka shares personal data are required to implement appropriate technical and organisational security measures and to use the data only for the specific purpose for which it was shared.

7 Data Retention

bigtaka retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our legitimate business interests. The following retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in accordance with AML and KYC legal requirements.
• Financial transaction data: Retained for a minimum of 5 years from the date of each transaction, as required by financial regulations.
• Betting and gaming records: Retained for a minimum of 3 years from the date of each transaction for dispute resolution and regulatory compliance purposes.
• Customer support records: Retained for 2 years from the date of the last interaction.
• Marketing consent records: Retained for as long as you remain subscribed, plus 1 year after unsubscription as evidence of consent.
• Technical and usage data: Retained for up to 13 months from collection.

When data is no longer required, bigtaka securely deletes or anonymises it. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any individual.

8 Data Security

bigtaka implements robust technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the bigtaka platform.
• Encryption of sensitive data at rest, including payment details and identity documents.
• Strict access controls ensuring that only authorised bigtaka personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits and penetration testing of the bigtaka platform.
• Two-factor authentication (2FA) available for all player accounts.
• Continuous monitoring for suspicious activity and potential data breaches.

While bigtaka takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your bigtaka account has been compromised, please contact our support team immediately via live chat or at [email protected].

9 Cookies and Tracking Technologies

bigtaka uses cookies and similar tracking technologies on the website and app to improve your experience, maintain your session, and analyse platform usage. Cookies are small text files stored on your device when you visit bigtaka.

bigtaka uses the following types of cookies:

• Essential cookies: Required for the bigtaka platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your bigtaka experience.
• Analytics cookies: Help bigtaka understand how players use the platform so we can improve it. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the core bigtaka platform, but may limit some personalisation features.

10 Your Privacy Rights

As a bigtaka player, you have the following rights in relation to your personal data. bigtaka is committed to honouring these rights promptly and without unnecessary barriers:

11 Minors and Age Restrictions

bigtaka is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on bigtaka or provide any personal data to us.

bigtaka uses age verification procedures during registration and KYC processes to prevent minors from accessing the platform. If bigtaka discovers that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account.

If you are a parent or guardian and believe that your child has registered on bigtaka, please contact us immediately at [email protected] so we can take appropriate action.

12 Marketing Communications

bigtaka may send you promotional emails, SMS messages, and in-app notifications about bonuses, new games, special offers, and platform updates. We will only send marketing communications where you have given consent during registration or have opted in at a later stage.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email from bigtaka.
• Updating your communication preferences in your bigtaka account settings.
• Contacting bigtaka support at [email protected] and requesting removal from marketing lists.

Opting out of marketing communications will not affect transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, or important policy updates. These are sent as part of the bigtaka service and cannot be disabled while your account is active.

13 Changes to This Privacy Policy

bigtaka may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification before the changes take effect.

The most current version of this Privacy Policy will always be available at bigtaka.one/privacy-policy. The "last updated" date at the top of this page shows when the policy was most recently revised. We encourage you to review this policy periodically to stay informed about how bigtaka protects your data.

Your continued use of bigtaka after any changes to this Privacy Policy take effect constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using bigtaka and may close your account by contacting support.

14 Contact and Data Requests

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how bigtaka handles your personal data, please get in touch with our team. We take all privacy enquiries seriously and will respond within 30 days.

• Email: [email protected]
• Live Chat: Available 24/7 within the bigtaka platform and app.

For data access requests, erasure requests, or portability requests, please email [email protected] with the subject line "Data Request" and include your registered email address and the nature of your request. bigtaka will verify your identity before processing any data request to ensure your information is protected.